Why is it that my data and text work fine, but I cannot make or receive phone calls?
Why is it that my data and text work fine, but I cannot make or receive phone calls?
I’ve been experiencing an issue with my phone where my data and text services are functioning perfectly, yet I’m unable to make or receive phone calls. This problem has been persistent and quite frustrating. Whenever I attempt to place a call, it either fails to connect or drops immediately. Similarly, when someone tries to call me, it doesn’t come through, and later I get a voicemail notification if they leave a message.
I have double-checked my network settings and ensured that my device is not on airplane mode. The signal strength appears to be strong, and restarting the phone hasn’t resolved the issue. Additionally, I haven’t installed any new apps or made significant changes to my phone’s settings recently that could have triggered this problem.
I rely heavily on phone calls for both personal and professional communication, so this matter is quite urgent for me. While I am glad that my data and text services are unaffected, the inability to make or receive calls is a significant inconvenience that I need to address. If anyone has experienced a similar issue or has insights into what might be causing this, I would greatly appreciate hearing your thoughts.
8 Answers
The problem may lie in your SIM card. Sometimes, SIM cards can develop issues or be improperly seated. Try to remove the SIM card from your phone, clean it gently, and then re-insert it. If this doesn’t work, consider testing your SIM card in another phone to see if the issue persists. If it does, you might need a replacement SIM card from your carrier.
An outdated software version can cause connectivity problems. Updating to the latest software can resolve such issues. Here’s how:
1. Navigate to Settings.
2. Scroll to and tap on Software Update.
3. Select ‘Check for Updates.’
4. Download and install any available updates.
Keeping your phone updated ensures it runs efficiently, with the latest bug fixes and improvements.
It could be a carrier-related issue. Service disruptions or account problems can affect call functionality. Contact your mobile carrier’s customer service to check if there are any service outages or account issues. They might reset your service from their end or guide you through additional troubleshooting steps.
Check your phone’s network settings. Often, incorrect configurations can disrupt calling capabilities. Perform a network settings reset to revert to default configurations:
1. Open Settings on your device.
2. Go to Network & Internet.
3. Find and select ‘Mobile Network’ or ‘Network Settings.’
4. Tap ‘Reset Network Settings’ and confirm.
This will reset your Wi-Fi, cellular, and Bluetooth settings, so be prepared to re-enter Wi-Fi passwords afterwards.
As a last resort, consider a factory reset:
1. Back up your data to avoid losing important information.
2. Go to Settings.
3. Choose System.
4. Select Reset.
5. Tap on Factory data reset and confirm.
This will erase all data and restore your phone to its original settings, potentially resolving deep-seated software issues.
Consider potential phone hardware damage. If your phone has been dropped or exposed to water, it might have damaged internal components responsible for handling calls. Visit a professional repair service to diagnose and possibly fix the issue. They can identify hardware problems that are not immediately visible.
Check for active call barring or Do Not Disturb settings. These features block certain types of calls:
1. Go to your Settings menu.
2. Navigate to Sound or Do Not Disturb section.
3. Ensure that call barring settings are disabled and Do Not Disturb is turned off.
This step ensures that no settings are actively preventing your phone from making or receiving calls.
Test if an app is causing the issue by rebooting your phone in Safe Mode:
1. Press and hold the power button until the power off option appears.
2. Press and hold the power off option until ‘Reboot to Safe Mode’ is displayed.
3. Select OK to reboot in Safe Mode.
4. In Safe Mode, test making and receiving calls; if successful, an app may be at fault.
You can then uninstall recently added apps to identify the culprit.