How can I address the issue of my iPhone 6 black screen but it’s on and can still receive calls?

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How can I address the issue of my iPhone 6 black screen but it’s on and can still receive calls?

I am experiencing a frustrating problem with my iPhone 6. The screen has gone completely black, yet the phone is still on because I can hear it ring when receiving calls. I can also tell that the device is functioning to some extent because I feel it vibrating when notifications come in. However, the display remains stubbornly unresponsive and I can’t see anything on the screen. This situation makes it impossible to interact with the phone for any purpose, from checking messages to using apps. I am at a loss as to why this is happening and even more unsure about the steps I should take to diagnose and potentially fix this issue without losing any of my data. Any insights or shared experiences would be greatly appreciated.

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Encountering this with my iPhone 6 led me to try multiple strategies:

  1. Hard Reset: A hard reset by pressing the Power and Home buttons worked initially but the issue recurred.
  2. Backup and Restore: After backing up all data via iTunes, I restored the phone completely, which preserved my data and fixed the issue temporarily.
  3. Display Replacement: Ultimately, replacing the screen solved the problem as a technician revealed the display was faulty. Combining these steps as needed might offer a permanent solution.
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I helped my friend solve this exact problem. Here’s our approach:

  1. Screen Replacement: The screen had to be replaced as it was the source of the issue.
  2. Battery Check: We checked and replaced the battery since sometimes battery issues can result in such problems.
  3. Reset Settings: Reset all settings by navigating to Settings > General > Reset > Reset All Settings if you can access the iPhone via another display.
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I faced a similar issue with my old iPhone 6 a while back. Here’s what worked for me:

  1. Update iOS: Sometimes an outdated iOS causes issues. Connect your iPhone to a computer and update your system through iTunes.
  2. DFU Mode: Enter DFU mode by pressing and holding the Power and Home buttons for 10 seconds, then releasing the Power button while continuing to hold the Home button for another 10 seconds. This could rectify deep system errors.
  3. Apple Support: When nothing else worked for me, I reached out to Apple Support, and they provided the necessary assistance and resolved the screen issue without data loss.
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I’ve dealt with this problem myself. Here’s a quick approach that might help you:

  1. Force Restart: Simultaneously press and hold the Home and Power buttons for about 10 seconds. Release them when the Apple logo appears.
  2. Check Connections: Carefully inspect screen fittings and connectors for any loose connections.
  3. Connect to iTunes: Use iTunes on your computer. If recognized, consider restoring your device to resolve potential software issues.
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As an iPhone repair specialist, I’ve encountered this frequently. Here’s a professional method:

  1. Backup and Restore: Start with backing up your data and then perform a full restore using iTunes or Finder. This might resolve software glitches.
  2. Component Testing: Use diagnostic tools to check internal components for faults.
  3. Reseat Screen Connections: Open the iPhone and carefully reseat all screen and internal connections, which often fixes the display issues.
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