How to fix error 0xE8000015 when trying to connect my iPhone to iTunes?

Question

45 viewsSeptember 29, 2024Phone

Nandy

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I’ve been facing this frustrating issue over the past few days where every time I try to connect my iPhone to iTunes, I encounter the error code 0xE8000015. It’s really been hindering my ability to sync my device, back up my data, or even restore my iPhone. I’ve checked the USB connections and made sure that my iTunes software is updated to the latest version, but the error persists. I’ve also restarted both my iPhone and computer several times, hoping it would resolve the issue, but to no avail. This error seems to pop up immediately when I attempt to establish a connection, and it’s starting to become a major inconvenience. Is there a particular reason why this error occurs, and what steps should I consider to address this problem effectively?

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6 Answers

Przemysław · Answer 1 · 2024-12-10T01:58:29+00:00

An overlooked cause of error 0xE8000015 can be your computer’s date and time settings. Ensure that the system clock is correctly set because incorrect settings can interfere with the connection. Adjusting these settings resolved the error for me instantly.

Jakub · Answer 2 · 2024-11-29T21:31:32+00:00

One approach to fixing error 0xE8000015 is to make sure your devices and software are updated. First, ensure that your iPhone has the latest iOS update by going to Settings > General > Software Update. Follow any on-screen instructions to install updates. Next, open iTunes on your computer, navigate to Help > Check for Updates, and download/install any available updates. After updating, reconnect your iPhone to see if the error continues.

Montserrat · Answer 3 · 2024-11-28T16:08:50+00:00

I’ve found that disabling antivirus temporarily can resolve error 0xE8000015. Here’s what worked for me:
1. Temporarily disable antivirus software.
2. Close all applications.
3. Restart both computer and iPhone.
4. Reconnect the iPhone to iTunes.
Doing this fixed my issue without needing other steps.

Kayli · Answer 4 · 2024-11-20T10:36:19+00:00

If error 0xE8000015 keeps popping up, consider these steps:
1. Verify USB Port and Cable: Use a different cable and port.
2. Restart Devices: Restart your iPhone and computer.
3. Recovery Mode:
– Connect iPhone to computer and open iTunes.
– Force restart iPhone while connected.
– Follow iTunes prompts to restore.
4. Reinstall iTunes: Uninstall, download, and reinstall iTunes.
5. Check Security Software: Disable antivirus/firewall temporarily.
Following these steps can help identify and fix the problem.

Acton · Answer 5 · 2024-10-18T14:53:48+00:00

To resolve error 0xE8000015, it might help to review your computer’s trust settings. Start by disconnecting your iPhone. On your phone, go to Settings > General > Reset and choose ‘Reset Location & Privacy’. Reconnect your iPhone to the computer and tap ‘Trust’ when prompted. This step often resolves the issue by ensuring that your computer and iPhone trust each other.

Quany · Answer 6 · 2024-10-12T06:16:06+00:00

Another unique approach to error 0xE8000015 is using another computer. Sometimes, the problem is specific to the initial computer. Connect your iPhone to a different computer with iTunes. If this computer recognizes the iPhone without the error, it suggests that the issue lies with the original computer’s settings or software.