Why am I experiencing the issue where I can’t hear callers but they can hear me?
Why am I experiencing the issue where I can’t hear callers but they can hear me?
Recently, I’ve been encountering a frustrating issue with my phone during calls. Whenever someone calls me or I make a call, I can’t hear the person on the other side, but they can hear me perfectly fine. This problem persists regardless of whether I’m using a wired headset, Bluetooth earpiece, or the phone’s built-in microphone and speaker. The call connects correctly, and I see the timer counting, indicating that the call is active, but no sound comes through on my end. I’ve tried increasing the volume and making sure that there are no obstructions near the microphone or speaker, yet nothing seems to work. This issue is severely hindering my ability to communicate with others, and it’s becoming quite problematic in my daily life. Does anyone have any insight into why this is happening and what might be causing it?
9 Answers
If you often use headphones with your phone, it’s a good idea to check if there’s any debris or lint blocking the headphone jack or earpiece. This kind of blockage can disrupt the audio connection. Carefully cleaning the audio ports with a toothpick or getting them professionally cleaned might resolve the issue.
One possible reason for this issue could be that your phone’s audio settings might have been altered unintentionally. Ensure that the call volume is turned up and verify that the phone is not in ‘Do Not Disturb’ mode. Restarting your phone could also help in resetting any temporary system glitches.
On the hardware side, the internal components responsible for transmitting sound might be damaged. Such issues cannot usually be resolved through basic troubleshooting. It’s advisable to take your phone to a professional technician or contact the manufacturer for an inspection. They can diagnose potential hardware failures causing the problem.
Running your phone in safe mode can help determine if third-party apps are causing the issue. To enter safe mode, press and hold the power button, then press and hold the ‘Power off’ option. Restart your phone in safe mode and attempt to make a call. If you can hear the caller in safe mode, it indicates that a third-party app may be interfering.
If you use a Bluetooth earpiece, verify that it is properly paired with your phone. Occasionally, interference from other devices or pairing issues can disrupt audio. Try disconnecting and reconnecting the Bluetooth device, or simply use the phone’s built-in speaker and microphone to see if the problem persists.
This issue could be software-related. Updating your phone’s software can fix many bugs, including audio issues. Go to your phone’s settings and check for system updates. If an update is available, install it and see if that resolves the problem. If not, consider backing up your data and performing a factory reset to fix any lingering software glitches.
Your issue might be related to your carrier’s network rather than a device problem. Contact your service provider, explain the situation, and ask if there are any network issues that could be affecting your calls. They might reset your network settings or suggest other carrier-specific troubleshooting steps.
